PROBLEM CLAUSE

Welcome to Sinewer LLC’s FAQ page. Here, you’ll find answers to frequently asked questions about our fitness equipment, services, and the purchasing process. If you have any additional questions, please feel free to contact us.

1. How do I place an order?
   You can visit our website (sinewer.com), browse our fitness equipment selection, select the items you wish to purchase, and add them to your shopping cart. Follow the prompts to register your account (if required), enter your shipping address and payment information, and then submit your order.
2. What are your payment options?
   We accept a variety of payment methods, including:
   Credit Cards (Visa, MasterCard, American Express, Discover).
   Be sure to select a payment method that is convenient for you during checkout.
3. How do I check the status of my order?
   You can check your order status by logging into your account on the website and going to the “Order History” page. If you don’t have an account, you can use the link in your order confirmation email to check your order status, or contact customer service directly.
4. What are the shipping costs and delivery times?
   Shipping costs vary depending on your shipping location and the weight of your order. All applicable shipping costs will be displayed during checkout. Our standard shipping typically takes 3-7 business days, but the exact time may vary depending on your location.
5. How do I process returns or exchanges?
   If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving it. Please ensure the product is unused and in its original packaging. You can contact us via email for detailed return and exchange procedures.
6. Can I modify or cancel my order?
   If your order has not yet been processed, you can contact us at any time to modify or cancel it. Once your order has been processed or shipped, you will be subject to our return and exchange policy.
7. What is the product warranty?
   We offer a limited warranty on all our fitness equipment, with the specific terms and conditions varying depending on the product type. Please review the product description after purchase or visit our website’s warranty policy page for more details.
8. How do I contact customer service?
   If you have any questions or need further assistance, you can contact us via the following:
   Email: mary@sinewer.com
   Phone: +1 602-969-9566
   Live Chat: Visit the chat window at the bottom of our website.
9. How do I protect my personal information?
   We are committed to protecting your privacy and personal information. All sensitive information (such as payment details) is securely processed using encryption technology. For more information on how we protect your data, please review our Privacy Policy.

Thank you for choosing Sinewer LLC. We look forward to providing you with quality fitness equipment and services!